Frequently Asked Questions
Accessing Services
1.
Referrals - To make an appointment simply call 780.428.9223. You do not need a doctor’s referral to access services. You may phone and book
an appointment. If you are already working with a healthcare provider or
agency you may ask them to refer you so that we can work together and
coordinate services for your health and well-being. We try to book
appointments with minimal delay. If you are flexible about appointment
times and are able to see the first available psychologist your first
appointment will be scheduled with a week or two. We will work to match
you with the appropriate psychologist based on the needs that you have.
2.
What is the cost of psychological services? - The fees depend on the nature of the service, and will be discussed with you before commencing.Extended health benefits through employment, union, Blue Cross, or health plans for
specific groups such as First Nations, veterans and military
personnel will cover some or all of the cost of psychological
services. Government and social programs such as Child
Welfare may cover psychological services. Ask about this
where you are receiving services. Psychological services are
not covered by your provincial health insurance. Whatever is
not reimbursed by your insurance provider is claimable as a
tax deduction. Our fees follow the Recommended Fee
Schedule of the Psychologists Association of Alberta
http://www.psychologistsassociation.ab.ca accepts VISA, Mastercard, American Express, cheques and
cash.
3.
Appointments and Hours - Our office hours are 9:00 am - 5:30 pm Monday to Friday. We are sometimes able to accomodate later appointments outside of these times but
generally we are not open on weekends or holidays. Appointments need to be arranged in advance and walk-in
appointments are not popssible. if you need an appointment urgently please call and we will provide you with the first
available opening. If you can’t attend an appointment please provide 24 hours notice so that the time will be available
for others and urgent apporintments. We will bill for missed appointments that are not cancelled. The time is set aside
for you.
4.
Parking and Transit - Our Edmonton office is located in downtown Edmonton in the “government district” at 39 - 9912 - 106 Street . The office is easily accessed by public transit. The office is two blocks away from Corona Station on the LRT (rapid transit) line and a block away from the Government Centre Transit Centre served by more than a half dozen
bus lines. Other bus routes are oin nearby thoroughfares. There is no free parking in the downtown area. Paid Parking
in the area is available in a numbher of public lots along 106 Street south of Jasper Avenue and between 105 and 106
Street. There are two hour parking meters along the east side of 106 Street and one hour meters along 99 Avenue.
Please call our office if you have any questions about parking in the area.
5.
Languages Spoken and Respect for Cultural Diversity - Psychological services are available in a number of languages including English, French, and Polish . We honour and respect all cultures and faiths and do not
discriminate. We will work with you and learn from you about the cultural practices and values that are important to you
and your family. Many of our psychologists have a long history of working with Aboriginal People and First Nations
communities and ARCH Psychological Services is honoured to have had the opportunity to provide services in numerous First Nations communites and partner with Aboriginal agencies and services.
6.
Handicapped Accessibility - our offices are handicpped accessible and the building is accessible through a wheelchair lift, elevator and designated washroom. This accessibility has been achieved through retrofits to an older
building. Please call our office for details and let us know of mobility and other specific needs you may have when you
make your appointment.
Psychological Services
1 . What is a psychologist? In Canada, the professionals who most commonly treat people with mental health problems are psychologists and psychiatrists. A psychologist holds a master’s and/or doctoral degree in psychology that involves
from 6 to 10 years of university study, followed by a period of supervised practice and licensure examinations. The
abbreviation R. Psych. (registered psychologist) is added to their title once they have met the provincial requirements
for registration as a clinical psychologist. Healthcare
providers in psychology may also have advanced
certification beyond that required for registration and
be listed in the Canadian register of Healthcare
Providers in Psychology. A registered psychologist is trained to assess and diagnose problems in thinking,
feeling and behaviour as well to help people overcome
or manage these problems. Registered psychologists
provide assessment, prevention, intervention, and
consultation services, and can diagnose various
learning, behavioral, or mental health disorders. They
may employ a variety of approaches depending on the
needs of each client, with the ultimate goal of
promoting healthy functioning and well-being. A
psychologist is uniquely trained to use psychological
tests to help with assessment and diagnosis.
2 . What is the difference between a psychologist and psychiatrist? - Psychiatrists are medical doctors who go on to specialize in mental health and mental disorders. Psychiatrists often use medication to help their clients manage their
mental disorders. In contrast, psychologists do not prescribe medication. They use a variety of evidence-based
assessment and treatment approaches as a primary means of assessing and treating mental health and psychological
concerns. Sometimes a client might consult his or her family physician or psychiatrist about medication while seeing a
psychologist for psychotherapy.
3.
What can I expect at the first appointment? At the initial therapy or assessment appointment you can expect that the psychologist will talk to you to describe current situation and difficulties and ask for details about your personal history.
These questions will include such things as when did the problem start, what makes it better or worse, and how the
problem affects you, your work, relationships and health. It may also include questions regarding current stressors and
family functioning and may be supplemented by the use of psychological tests.
4.
Confidentiality - Is what I tell my psychologist confidential? Yes. Your psychologist will not release any information about you, your condition or your treatment without your consent except as required by law. The law creates some
exceptions. Child abuse is one, situations where a person is a danger to themselves or others is a second and a third is
in response to a court subpeona. It is common to obtain your agreement to share information with your doctor or other
health provider and when you need us to issue a report to someone else.
5.
What can I do in an emergency situation? - ARCH Psychological Services provides outpatient services by appointment only, and is unable to respond to crisis situations. In the event of an emergency, please call 911 or proceed to your local
hospital emergency room. We are able to arrange follow-up psychological services to help address the issues that
contributed to the crisis.
If you have a question about our
services please call
Many questions arise for individuals
considering psychological services.
It isn’t possible to answer them all
on a website. If you have a question
please call and we’ll try to answer it.
780.428.9223
© ARCH Psychological Services, 2011 780.428.9223 855.214.7542 arch@archpsychological.com
Made with Xara
You may contact ARCH Psychological Services using
the form to the left. We can only respond to general
enquiries through the website. For assistance with
personal questions please contact us to make
an appointment with one of our psychologists.
In an emergency,
contact your local emergency response service
(e.g., typically by dialing "911" in Canada)
Frequently Asked Questions
Accessing Services
1.
Referrals - To make an appointment simply call 780.428.9223. You do
not need a doctor’s referral to access services. You may phone and book
an appointment. If you are already working with a healthcare provider or
agency you may ask them to refer you so that we can work together and
coordinate services for your health and well-being. We try to book
appointments with minimal delay. If you are flexible about appointment
times and are able to see the first available psychologist your first
appointment will be scheduled with a week or two. We will work to match
you with the appropriate psychologist based on the needs that you have.
2.
What is the cost of psychological services? - The fees depend on the nature of the service, and will be discussed
with you before commencing.Extended health benefits through employment, union, Blue Cross, or health plans for
specific groups such as First Nations, veterans and military
personnel will cover some or all of the cost of psychological
services. Government and social programs such as Child
Welfare may cover psychological services. Ask about this
where you are receiving services. Psychological services are
not covered by your provincial health insurance. Whatever is
not reimbursed by your insurance provider is claimable as a
tax deduction. Our fees follow the Recommended Fee
Schedule of the Psychologists Association of Alberta
http://www.psychologistsassociation.ab.ca The office
accepts VISA, Mastercard, American Express, cheques and
cash.
3.
Appointments and Hours - Our office hours are 9:00 am -
5:30 pm Monday to Friday. We are sometimes able to
accomodate later appointments outside of these times but
generally we are not open on weekends or holidays. Appointments need to be arranged in advance and walk-in
appointments are not popssible. if you need an appointment urgently please call and we will provide you with the first
available opening. If you can’t attend an appointment please provide 24 hours notice so that the time will be available
for others and urgent apporintments. We will bill for missed appointments that are not cancelled. The time is set aside
for you.
4.
Parking and Transit - Our Edmonton office is located in downtown Edmonton in the “government district” at 39 - 9912 -
106 Street. The office is easily accessed by public transit. The office is two blocks away from Corona Station on the
LRT (rapid transit) line and a block away from the Government Centre Transit Centre served by more than a half dozen
bus lines. Other bus routes are oin nearby thoroughfares. There is no free parking in the downtown area. Paid Parking
in the area is available in a numbher of public lots along 106 Street south of Jasper Avenue and between 105 and 106
Street. There are two hour parking meters along the east side of 106 Street and one hour meters along 99 Avenue.
Please call our office if you have any questions about parking in the area.
5.
Languages Spoken and Respect for Cultural Diversity - Psychological services are available in a number of
languages including English, French, and Polish. We honour and respect all cultures and faiths and do not
discriminate. We will work with you and learn from you about the cultural practices and values that are important to you
and your family. Many of our psychologists have a long history of working with Aboriginal People and First Nations
communities and ARCH Psychological Services is honoured to have had the opportunity to provide services in
numerous First Nations communites and partner with Aboriginal agencies and services.
6.
Handicapped Accessibility - our offices are handicpped accessible and the building is accessible through a
wheelchair lift, elevator and designated washroom. This accessibility has been achieved through retrofits to an older
building. Please call our office for details and let us know of mobility and other specific needs you may have when you
make your appointment.
Psychological Services
1.
What is a psychologist? In Canada, the professionals who most commonly treat people with mental health problems
are psychologists and psychiatrists. A psychologist holds a master’s and/or doctoral degree in psychology that involves
from 6 to 10 years of university study, followed by a period of supervised practice and licensure examinations. The
abbreviation R. Psych. (registered psychologist) is added to their title once they have met the provincial requirements
for registration as a clinical psychologist. Healthcare
providers in psychology may also have advanced
certification beyond that required for registration and
be listed in the Canadian register of Healthcare
Providers in Psychology.A registered psychologist is
trained to assess and diagnose problems in thinking,
feeling and behaviour as well to help people overcome
or manage these problems. Registered psychologists
provide assessment, prevention, intervention, and
consultation services, and can diagnose various
learning, behavioral, or mental health disorders. They
may employ a variety of approaches depending on the
needs of each client, with the ultimate goal of
promoting healthy functioning and well-being. A
psychologist is uniquely trained to use psychological
tests to help with assessment and diagnosis.
2.
What is the difference between a psychologist and psychiatrist? - Psychiatrists are medical doctors who go on to
specialize in mental health and mental disorders. Psychiatrists often use medication to help their clients manage their
mental disorders. In contrast, psychologists do not prescribe medication. They use a variety of evidence-based
assessment and treatment approaches as a primary means of assessing and treating mental health and psychological
concerns. Sometimes a client might consult his or her family physician or psychiatrist about medication while seeing a
psychologist for psychotherapy.
3.
What can I expect at the first appointment? At the initial therapy or assessment appointment you can expect that the
psychologist will talk to you to describe current situation and difficulties and ask for details about your personal history.
These questions will include such things as when did the problem start, what makes it better or worse, and how the
problem affects you, your work, relationships and health. It may also include questions regarding current stressors and
family functioning and may be supplemented by the use of psychological tests.
4.
Confidentiality - Is what I tell my psychologist confidential? Yes. Your psychologist will not release any information
about you, your condition or your treatment without your consent except as required by law. The law creates some
exceptions. Child abuse is one, situations where a person is a danger to themselves or others is a second and a third is
in response to a court subpeona. It is common to obtain your agreement to share information with your doctor or other
health provider and when you need us to issue a report to someone else.
5.
What can I do in an emergency situation? - ARCH Psychological Services provides outpatient services by appointment
only, and is unable to respond to crisis situations. In the event of an emergency, please call 911 or proceed to your local
hospital emergency room. We are able to arrange follow-up psychological services to help address the issues that
contributed to the crisis.
If in doubt call...
If you have a question about our
services please call
Many questions arise for individuals
considering psychological services.
It isn’t possible to answer them all
on a website. If you have a question
please call and we’ll try to answer it.
780.428.9223
© ARCH Psychological Services, 2011
780.428.9223
855.214.7542
arch@archpsychological.com
Made with Xara
You may contact ARCH Psychological Services using
the form to the left. We can only respond to general
enquiries through the website. For assistance with
personal questions please contact us to make
an appointment with one of our psychologists.
In an emergency,
contact your local emergency response service
(e.g., typically by dialing "911" in Canada)
